Everything in our lives automatically has an expectation attached to it. That’s the way we are wired.
Expectations are a belief centred on the future that may or may not be realistic, and can be positive or negative.
Because they have the power to make people gravitate toward something, move away from it, or flat out reject it, they are a powerful force, something that has to be intentionally managed. And this is the challenge every leader faces – to manage this realm of expectations.